Return policy for direct sales

If you have questions about Doxie, please contact Doxie Customer Care for expert assistance. Most concerns are easily resolved, and it's critically important to us that each and every Doxie customer is fully satisfied.

Your satisfaction is guaranteed. If you’re not satisfied with your purchase, you may return your product within 21 days of shipment for a refund. If the product and accessories are returned in good condition, we will offer a refund of the full purchase price paid, less outbound shipping. Please contact us at help@getdoxie.com for a return authorization number (RMA) and return address.

All returns must be packed in the original packaging and include all accessories in good condition. If parts are missing or damaged, restocking fees may apply. Our return policy applies to orders placed on the Doxie Store at www.getdoxie.com/store – if you purchased your Doxie from somewhere else, their return policy applies, and you should contact them for more information.

No returns or exchanges will be accepted without a return authorization number (RMA). Please ship your product via a method that provides a tracking number and a signature upon delivery. If an Apparent Corporation representative does not sign accepting receipt of a package, we cannot accept liability for your package. If you send a shipment without following these guidelines, Apparent retains the sole right to refuse delivery of such return or deny credit.

If you believe Doxie is experiencing a hardware issue, e-mail us at help@getdoxie.com. If your scanner is in need of warranty repair or replacement, we’ll send you instructions for sending the scanner to us. Please note, you need a return authorization number (RMA) in order for us to accept your scanner for repair.

If your scanner is out of its official warranty, don’t worry – we can still help. Contact us for more information.

Taxes & Imports

Direct sales from www.getdoxie.com are shipped from our warehouses in United States. Apparent is a North Carolina corporation; taxes are collected for North Carolina residents during checkout.

If you're located outside the United States, please note that we don't collect taxes for other countries and jurisdictions; all prices are exclusive of any local taxes or duties you might be subject to on import. For example, if you're located in the European Union, VAT is not collected and may be requested of you by your local government on import. If, however, you purchase from a reseller within the European Union (like Amazon.co.uk), prices will be VAT inclusive.

Privacy Policy

We value your business and respect your right to privacy. Our web site is a safe environment for anyone who visits or purchases from us.

We use the information you provide about yourself when placing an order only to complete that order, to send you our newsletter and software update notifications, and to use it internally for informational purposes. We do not share this information with outside parties except to the extent necessary to complete your order. In no other way do we share your information with anyone else, for any reason.

We maintain an e-mail newsletter for our customers and other interested parties. If you've received an e-mail from us, and you no longer wish to receive such messages, click the unsubscribe link at the bottom and you will be removed promptly.